Frequently Asked Questions (FAQ)

Q: How can I install your software once I've downloaded it to my hard drive?

A: If you have installed an older version of this software, before starting the installation make sure, that the Premium Clock is not started. Run the installation of the new version and follow the instructions.

Q: How can I update Premium Clock to the latest version?

A: If you wish to keep your data from the older version then do not uninstall the older version. In fact install the newer version over the older version (i.e. install in the same folder as the old installation). With this your software is automatically updated whereas your data is intact.

Q: What happens when the evaluation period ends?

A: After 10 days of evaluation, if you have not registered the software, you will not be able to open Premium Clock.

Q: What do I get when I register?

A: After the registration, you'll get the registration key (serial number), which will remove a time limitation. Also you'll get the unlimited technical support, ALL following updates free of any charge and an opportunity to suggest to us further upgrades of our software.

Q: I purchased Premium Clock version 1.xx. Do I need to pay again to upgrade to version 2.xx?

A: No. All registered users of version 1.xx can upgrade to the last version for FREE. Once purchased, the registration key is valid for ALL future versions.

Q: If I upgrade the computer or reinstall Windows, will it be necessary to register once again?

A: No, simply enter your registration key again and nothing more.

Q: I lost my registration key. What should I do?

A: If you are a registered user of Premium Clock and for some reason your registration code won't work or has been lost, please send a message to our support service (support@upclock.com) specifying the details of your registration. You will receive your registration code by e-mail free of charge as soon as we verify your registration data.

Q: Will you ship the software on CD or diskette when I purchase?

A: Our software is only available as an Internet download, and there are some very good reasons for this. A disk or CD would become obsolete in a very short period of time because we provide frequent updates and improvements to our software. Downloading from the Internet is very fast, and costs you nothing. Therefore you don't have to wait and you don't have to pay for shipping, handling, or sales tax. Additionally, once you've purchased a software license you never have to pay for an upgrade and can always download the current version. For all of these reasons, we don't ship our software on disk or CD.